Pre-sale service

1. Demand analysis

Our professional team has a deep understanding of customer needs and provides customized vehicle configuration solutions. Based on factors such as the purpose of the customer's vehicle, load capacity, and driving conditions, accurately match the power, transmission and other systems.

2. Product selection

Assist customers in choosing the appropriate accessories required for the system, and provide selection suggestions and references. Explain the product's performance, features and advantages to customers to help them make informed decisions.

Mid-sale service

1. Installation and commissioning

We provide professional installation and commissioning services to ensure that the products are installed correctly and debugged properly. During the installation and commissioning process, maintain close communication with the customer and promptly solve any problems that arise.

2. Technical training

Provide technical training for customers, including knowledge about product operation, maintenance and other aspects. The training methods are diverse, including on-site training and online training, to meet the needs of different customers.

After-sales service

1. Establish a complete after-sales service network covering the main sales regions to ensure the timeliness of service. The after-sales service team is on standby 24 hours a day, ready to respond to customers' service demands at any time.

2. Respond promptly to customers' fault repair reports and arrange technicians to provide on-site maintenance in a timely manner. Provide spare parts supply services to ensure timely completion of maintenance and reduce customer downtime.

3. Provide lithium battery processing solutions, including services such as recycling, disassembly, and reuse. Handle lithium batteries strictly in accordance with environmental protection standards to reduce environmental pollution and safeguard the interests of customers.